What is the most important thing you can do to improve your customer relationships? The answer is a no-brainer but often over-looked: improve customer service. As the cliché goes, we do not actually sell a physical product; it’s the notion of a pleasant customer service interaction that draws a repeat client
Bottom line, your customer service team is the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive.
Our programme provides customer service tips for your organisation based on the content area or competency you want to improve. Learn about customer service skills, the building of customer loyalty, creating effective first impressions, managing customer expectations, and more skills essential in this line of work.
- Front-line customer service executives
- Call centre executives
- Management Trainees